Return & Refund Policy

At Design Tech Solutions, we value your satisfaction and strive to provide top-quality service. This policy outlines our refund terms:

1. Eligibility for Refunds

You may request a refund only if:

• The project has not been started and no design concepts have been delivered

• A valid reason is provided (e.g., order was made by mistake)

• The refund request is made within 3 days of payment

2. Partial Refunds

Partial refunds may be considered in cases where:

• The project has started but no final files have been delivered

• Work done does not match agreed project scope due to our error

• Timeline delays are solely on our end without prior notice

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

• Project scope was completed as per agreement

• Revisions or edits were rejected for personal taste

• Delays caused by the client (e.g., lack of feedback or missing materials)

• Services already marked as delivered or downloaded

4. How to Request a Refund

Please email us at [email protected] with:

• Your name and contact details

• Reason for the refund request

• Order reference or project details

Our team will review your request and respond within 3–5 business days.

5. Dispute Resolution

If you’re not satisfied with our service, we encourage you to contact us before initiating a dispute. We are always willing to work toward a fair solution.